Shipping Policy
At Lunaply, we strive to provide fast, reliable, and convenient shipping so your little ones can enjoy their Montessori toys as soon as possible. Please read the details below about how we handle shipping.
Processing Time
- All orders are carefully processed within 1–2 business days.
- Once your order has been processed, you will receive a confirmation email with tracking details.
Delivery Time
- Standard Shipping: 5–10 business days (may vary depending on your location).
- Delivery times may be affected by local postal services, holidays, or unexpected delays.
Shipping Locations
- We currently ship to most countries worldwide.
- If your location is unavailable at checkout, please contact our support team for assistance.
Order Tracking
- After your order ships, you will receive a tracking number via email to monitor your package.
- Tracking updates may take 24–48 hours to appear on the carrier’s website.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and chosen shipping method.
- Any applicable promotions or free shipping offers will be applied automatically.
Delays & Exceptions
- While we do our best to ensure timely delivery, occasional delays due to customs, weather, or high-demand periods may occur.
- We appreciate your patience and recommend tracking your package for updates.
Damaged or Lost Items
- If your item arrives damaged, or if your package is lost in transit, please contact support@lunaply.com immediately with your order number and photos if applicable.
- We will work with the carrier to resolve the issue or send a replacement as quickly as possible.
Contact Us
If you have any questions about shipping, delivery times, or tracking, please contact us at:
Email: support@lunaply.com